BT Strategy & Change – Page 7
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Strategy & Change
Openreach cites No 10 lack of clarity as key early COVID test
Initial uncertain status of Openreach workforce deemed biggest challenge when ensuring UK connectivity and worker safety through lockdown. Strong chains of command, coupled with responsiveness to staff concerns, said to frame management response. Fears on return to offices and on-premises work may prove the biggest challenge.
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Network & InfrastructureDT lends experience as Openreach preps for all-IP surge
Openreach drawing on minority owner’s learnings as it corrals the UK’s CPs towards digital voice services. Migration closely linked to fibre rollout, but timing may be dependent on CP retail plans as market joins BT in favouring IP voice services.
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Strategy & ChangeElsewhere in Openreach: ADTRAN switched on
ADTRAN kit up and running; Ofcom Connected Nations report shows full-fibre progress; Gigabit Vouchers start showing worth.
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InterviewOpenreach pushes ahead in journey to agile
CTIO Colin Lees discusses three-year transformation project across IT, network, and processes to support FTTP rollout. Independent Openreach Technology division treads in parent’s tech footsteps. Adopts agile development where it can and organises into Tribes and Squads. Data strategy seeks “single source of truth”. Takes pragmatic approach to cloud ...
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Strategy & ChangeAs past nightmares recede, BT’s Jansen eyes health sector growth
Jansen optimistic on prospect of digital solutions reviving BT fortunes with the NHS. BT recruiting to support its NHS win back activity, as hundreds of millions of pounds are made available for health service IT upgrades, with increased focus on security.
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PremiumBT Q3 FY20–21 results: gone today, (hopefully) here tomorrow
Nobody obviously interested in Q3, but shares down sharply. Calendar of optimism around pandemic bounce back and fresh starts. Jansen despairingly concedes transformation will take at least five years. BT doing best to railroad Ofcom on fibre-critical WFTMR.
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Strategy & ChangeBT slims down in Brussels: report
Reports emerge that BT Global Services Belgium is planning to cut its staff by 25%. Market changes and COVID-19 impact cited as key drivers. Asset-light strategy apparently reaching Belgian shores.
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Strategy & ChangeBT seeks to electrify procurement with Faraday subsidiary
Managers for strategic procurement categories being recruited, including network, connectivity, and marketing. Data science remains prominent. New subsidiary’s standalone status emphasised, evidencing detachment and perhaps also ambition.
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Strategy & ChangeElsewhere in Openreach: 2x usage for 2020
Openreach flexes on network strength after UK broadband usage hits new highs.
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Strategy & ChangeBT turns to disruptive AI veteran in pursuit of Ambition 2030
Airtel CIO Harmeen Mehta bringing even greater AI advocacy and a ‘big tech’ frame of mind to BT’s new Digital division. Philip Jansen looking at bigger picture beyond fibre rollout as he sees Group’s future in delivering a UK platform for software-defined services.
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Consumer (B2C)Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.
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Strategy & ChangeBT builds up Data & AI Solutions biz
Data & AI Solutions business searches for revenue gold in BT Group’s data hills. BT researchers tap data for better customer experience, while Openreach data scientists reduce cost of fibre rollout.
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PremiumBT people moves: IT executives reshuffled
IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all-important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High-profile alumni take advisory spots at UK regulators.
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Strategy & ChangeElsewhere in Openreach: job creation takes off
European fibre surge anticipated; Openreach partner folds.
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Strategy & ChangeJansen floats potential for Openreach stake sale
“Open-minded” Jansen may see an Openreach stake sale as a way to relieve pressure on investor demands for a quicker transformation. While CEO’s tone more positive on an asset sale, the challenges of extricating elements of the Group for a sell-off may limit options.
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Suppliers & SCMBT procurement relocating to Dublin
Group CPO Pourrat energising procurement transformation with a new standalone business. Move to Dublin officially linked to city’s Big Tech hub, but Brexit bridge may also prove useful. White-collar union Prospect “dismayed” by the plans.
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Suppliers & SCMBT taps Qlik for data analytics prowess
BT aims to create a ‘data-literate workforce’ to improve how it exploits its vast troves of customer data for up-selling opportunities.
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Strategy & ChangeCWU plots against BT transformation plans
Union’s Bonfire Night declaration promises fireworks as BT attempts to simplify processes linked to redundancies. BT management under opposing pressure from investors to move more quickly to reduce headcount.
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Strategy & ChangeBT deploys bot to get top techies talking
“Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.
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Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.