Operations & Transformation – Page 7
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OperationsDT consolidates European contact centre infrastructure
Group selects Sprinklr’s AI-powered contact centre-as-a-service.
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InterviewInterview: Sitetracker chief sees “no limits” for driving telco infra efficiencies
In an interview with TelcoTitans, CEO Giuseppe Incitti positions Sitetracker to support telcos in delivering their ”next year of efficient operations”, as well as discussing new directions the infrastructure asset and project manager is taking. Adding to ‘scale’ clients, the provider has now opened its doors to smaller innovators ...
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Strategy & ChangeT-Mobile US CEO spells out cost of demand for device subsidies
Higher device costs appear to have been a contributary factor to latest round of job cuts.
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Strategy & ChangeBT’s Mehta: ‘deep use’ of AI driving transformation at pace
CDIO Harmeen Mehta says Google Cloud migration has reached 80%, will finish by the end of the year.
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PremiumElsewhere in Telefónica Infra-Tech: Telefónica ties with Geotab on fleet management
Telefónica ties with Geotab on fleet management, Teldat on enterprise networking, and expands space partnership with Sateliot.
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OperationsAmerican Tower’s Kenyan dispute disrupts services
American Tower takes on government-owned Telkom Kenya for unpaid bills. TowerCo claims operator has defaulted on £22m in payments and breached sale and leaseback agreement. In extraordinary move, ATC shut off some sites until the operator pays up.
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Strategy & ChangeTPG to cull brands as integration gives way to simplification
CEO Iñaki Berroeta announces multi-year simplification programme that aims to establish a “leaner, nimbler” TPG Telecom.
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Strategy & ChangeExclusive: Nokia tilts for neutral host leadership
In an interview with Michel Chbat, TelcoTitans delves into the Finnish vendor’s journey to understand and target the nascent neutral host market, and how it sees the flood of new business models and stakeholders impacting the communications ecosystem.
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OperationsOrange ‘shutters Silicon Valley base’ amid strategic refocus
Operator reported to have closed Silicon Valley offices after more than 20 years as part of cost review.
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PremiumBT links up with Evolve on payment processing
Partnership enables IT and managed networks provider to offer card transaction routing to its customers in Europe and UK.
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OperationsAmerican Tower eyes solar power play beyond Africa and India
American Tower’s investments in solar energy generation have reduced the use of diesel fuel for off-grid sites and lowered carbon emissions.
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OperationsCityFibre gets proactive on eliminating fault frustration
While ultrafast fibre connectivity is increasingly essential for business and consumers, service standards haven’t remotely kept pace.
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PremiumElsewhere in BT Group: Northeast office footprint changes shape
Northeast office footprint changes shape.
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PeopleAllison Kirkby named CEO as BT looks beyond “obvious candidates”
BT heeds Allison Kirkby’s advice to opt against “obvious candidates” as Telia CEO prepares to succeed Philip Jansen within the next six months.
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OperationsVodafone brings partners onboard to smite supply chain emissions
SCM exec Veronica Mercer details Scope 3 Momentum Strategy as Vodafone’s supply chain emissions continue to creep up.
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Financial & PerformanceQ2 FY23: Telefónica to navigate via ‘GPS’ in next strategic cycle
Growth, profitability, and sustainability are key focus areas as Group preps vision for cash flow growth in the period to FY26. Learn more about the upcoming strategy update being concocted with McKinsay that was outlined with the Q2 results…
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OperationsT-Mobile taps advertising ‘pioneer’ to lead T-Ads biz expansion
Jean-Paul Colaco is appointed ‘Chief T-Ads Officer’, says Mike Katz. US NatCo has come under spotlight over data privacy practices.
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Financial & PerformanceQ1 FY23–24: Vodafone Spain rolls back retail presence as review continues
Della Valle confirms that 15% of OpCo’s retail stores have been closed as Vodafone gradually shifts distribution to “more digital channels”.