Telefónica Consumer – Page 4
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Products & ServicesTelefónica adds cyber protection to insurance portfolio
The Group seeks to tap into new growth area to bolster its staid device insurance business.
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Partnerships & AlliancesMovistar Salud: Telefónica returns to e-health
Portfolio diversified with new telemedicine proposition. Salud family of services marketed for enterprise and home. Public health partnerships also in the offing.
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Strategy & ChangeServices at the core of enigmatic Telefónica Tech
Beyond the big talk about Telefónica Tech, associated revenue remains modest, and growth not immune to pandemic impacts.
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Suppliers & SCMAtento eyes renewed Telefónica relationship
Former Group subsidiary indicates it is discussing a refresh of partnership. COVID-19 takes a toll on Atento Q2 revenue.
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Suppliers & SCMConduent to tidy O2 Germany’s mailroom
US-based mailroom digitiser brought in to support goals to become CX and digital champion.
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Consumer (B2C)Mexico price war heats up as Movistar leverages AT&T network
Movistar Mexico is taking advantage of an enhanced 4G footprint. Wading in to battle with both the incumbent and edgier MVNOs. Data-driven price war.
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PremiumElsewhere in UK: O2 backs roaming extension; Redeem UK hits hard times
O2 UK flagged its intention to keep free roaming, and committed to conscious advertising. Device recycling partner beyond redemption, to be replaced by peer Ingram Micro.
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PremiumTelefónica Tech people movements, April 2020
Benjamins to lead strategic direction of Group on AI and data.
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PremiumMovistar Chile plans consumer broadband upgrade
Movistar Chile unveiled plans for a free upgrade to internet speeds for an estimated 80% of its broadband customers.
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PremiumAlonso sets out his stall as Digital Consumer Officer
Digital Consumer services arguably a secondary consideration in a unit dominated by executives with an innovation or entrepreneurial bent. Previously-launched Digital Home solutions and added-value services may get a burst of management attention in the early days of the unit.
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PremiumTelefónica IoT lauded by Gartner
Telefónica IoT was named a Leader for the sixth successive year in Gartner’s 2019 Magic Quadrant for IoT Connectivity Services, Worldwide report.
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PremiumO2 UK hits 5G 2020 target
Telefónica UK (O2 UK) achieved its target of reaching 20 5G locations by 2020, despite its comparatively slow start on launching commercial 5G in the country.
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Strategy & ChangeVivo updates BSS to improve service to enterprises
Ongoing work with NEC’s Netcracker will see Telefónica|Vivo upgrade its systems for selling to, and supporting, enterprise customers.
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PremiumMDS supplies UK portal for direct partners
Telefónica UK (O2 UK) and its long-time partner MDS Global flagged the joint development of a new Partner Insight Portal, which aims to provide direct sales partners of O2 UK with customer and business intelligence data.
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PremiumO2 UK piloting ‘Shop in-Shops’ at NEXT outlets
Telefónica UK (O2 UK) is piloting a new “experimental store format” in partnership with British fashion and homewares chain NEXT plc in four of the latter’s stores.
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Products & ServicesO2 España launches fibre-only plan
O2 España launched a fibre-only plan in the country for €38 per-month.
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Public Affairsgiffgaff fined £1.4m after millions are overcharged
Ofcom’s hefty fine for the self-acknowledged error within giffgaff intended to act as a warning to all operators on the duty of care linked to billing.
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PremiumSpain: Movistar intensifies premium approach
Movistar España is aiming to protect its big-spending customer base with VIP customer service benefits, as it continues to pursue a ‘more for more’ strategy. Commercial offering increasingly diversified through new digital services intended to bring Movistar customer relationship into new markets. While protecting its most valuable exclusive content, ...
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Suppliers & SCMFortumo provides carrier billing for Movistar España
Movistar España has implemented a carrier-billing platform from mobile commerce company Fortumo.
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PremiumMovistar Colombia links with local retail giant
Movistar Colombia entered a commercial partnership with regional e-commerce platform Rappi that will provide the operator’s customers with additional benefits when using the retailer’s services.