Telefónica Consumer – Page 2
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Partnerships & AlliancesVirgin Media O2 goes for a Song with new user loyalty engine
UK operator picks Accenture’s digital services arm to help rethink and refresh customer interactions.
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PremiumO2 Germany hangs up on 1&1’s call for 5G national roaming
Dogged by 5G rollout delays, Germany’s fourth mobile operator explores a regulatory option for faster coverage expansion.
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PremiumChile MVNOs feel the heat as Telefónica absorbs Simple
An email to its customers indicated that Simple Movíles will cease operations and see its customer-base transfer over to Telefónica Chile.
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PremiumTelefónica cements customer service links with ex-subsidiary Atento
Telefónica renews Master Services Agreement with Atento in Spain, Brazil, and Hispam until the end of 2025.
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PremiumVivo asked to present new terms for Winity network-sharing deal
Competition authority Anatel demands new terms in Vivo’s network-sharing deal with Winity.
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Partnerships & Alliancesstc signs up to Telefónica Partners Program
Pair sign strategic collaboration agreement targeting “joint scale” and “presence”.
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PremiumVirgin Media O2 joins massive price-hike club
Operator confirms average yearly prices will shoot up 13.8%.
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PremiumElsewhere in Germany: O2 apologises for November outage
Mixed network news as O2 loses its voice, but trumpets 5G progress.
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PeopleO2 turns to Vodafone’s Laukenmann to fill Consumer vacancy
Former Vodafone Germany Chief Consumer Officer Andreas Laukenmann switches to rival O2, filling the gap left by Wolfgang Metze’s transfer to Telekom.
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PeopleMovistar hires supermarket exec for digital refresh
Telefónica’s home market business seeks to up focus on customer experience improvement.
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M&ASpanish consolidation threatens Telefónica mobile leadership
Local regulator updates fixed and mobile rankings, with Telefónica retaining top-spot.
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PremiumTelefónica people moves: CX in the spotlight with Group wide digital hub
CX transformation projects lead to related appointments.
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PremiumDAZN on mission to ‘democratise’ Spanish sport access
Streaming specialist acknowledges similar ‘vision’ of partners Movistar and Orange Spain.
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Venturing & InvestmentsTelefónica leads partners in wearable health-tech venture
Telefónica and allies Atresmedia, Prosegur, and K Fund invest in remote assistance startup Durcal.
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PremiumTelefónica and Microsoft target consumers
Group’s cognitive intelligence Fourth Platform has been rebranded as Kernel. Partners to explore adding Microsoft Teams to Movistar Home proposition.
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M&AFormer Telefónica business Atento seeks sale — reports
LatAm contact centre operator hires Goldman Sachs to advise on options, with sale on the table, according to Bloomberg. Telefónica partner and former subsidiary sees share price spike on news.
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M&ATelefónica preps new vehicle for digital M&A in Brazil
Local operating business Vivo indicates it may channel deals through a new platform as it seeks to build out its digital services ecosystem. Move would extend Vivo’s control over M&A and provide an alternative route to Telefónica’s central Wayra and Tech divisions.
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PeopleMovistar Money JV rejigs leadership
Lending JV Telefónica Consumer Finance reshuffles board, with changes aligned to adjustments by Group and co-parent CaixaBank. Telefónica’s María Jesús Almazor swapped for Oscar Candiles as a JV representative.
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PeopleDunne moves upstairs as Brouillette takes lead at Verizon
Former O2 UK CEO steps aside as head of Verizon’s fixed-mobile consumer business. New role will see Dunne act as Strategic Advisor to Verizon Chairman. Change comes as new allegations linked to O2’s role in Phones 4u demise continue to emerge.
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Products & ServicesVirgin Media O2 plans IPTV service launch
First streaming service offer targeted at young consumers. VM O2 sizes up aggregator opportunity.